Frequently Asked Questions
Everything you need to know about your Alchemy journey.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for next-day delivery on orders placed before 2 PM.
How do I return an item that doesn't fit?
We offer a 14-day return policy. Items must be unworn, with all original tags attached. Please use our online portal to generate a prepaid return label.
Where are Alchemy garments manufactured?
Our collections are ethically sourced and manufactured in boutique ateliers that prioritize sustainable practices and high-quality craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Clearpay.
How should I care for my Alchemy pieces?
To maintain the longevity of our premium fabrics, we recommend professional dry cleaning or a gentle hand wash in cold water. Specific care instructions are located on the interior label of each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated automatically at checkout based on your location.